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Q&A

Q&A
Do you need support? Our team is available to help answer questions and offer product advice. Feel free to call us:
+886-4-26300090

Monday-Friday 8a-7p
Ordering and Returns
Online Orders
• After receiving the goods, product should be checked as soon as possible. Masks are personal hygiene products and have reasonable exceptions as stipulated in Article 19 of the Consumer Protection Act. Merchandise cannot be returned or exchanged once package is opened. 
• Once the order is established, to modify the content of the order (such as quantity, item, etc.), simply cancel your order and place a new one instead. 
• No order cancellation accepted once the order is in the shipping process. 
• When order is confirmed, we will ship out your items within 1-3 working days (weekend and national holiday deliveries are not offered). 
• We accept credit card (Visa/Master/JCB/U-Card) and your order will be charged by NT dollars. 
Shipping Restrictions
• The "cash on delivery" payment method is restricted for amount over NTD 100,000. Please note the COD payment method only applies to shipment in Taiwan. 
• Shipping cost outside of Taiwan is calculated by weight, we are sorry free shipping won't be offered for overseas order. Should you require a shipping cost quotation, please call (TEL:+886-4-26300090).
International Returns
• Customer should pay the delivery fee if parcel is returned due to wrong delivery information and also are responsible for the shipping charge for resending parcel. 
• Shipment return and exchange are not accepted, if you refused the shipment from KatunCare, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us.
Duties and Taxes
• Items in your order that are designated for shipment to countries outside of Taiwan may be subject to taxes, customs duties and fees levied by the destination country ("import fee"). The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.
Local Returns
• After receiving the merchandise, please check items as soon as possible. Masks are personal hygiene products and have reasonable exceptions stipulated in Article 19 of the Consumer Protection Law. Once items are opened, they cannot be returned.
• Merchandise must have all package unopened and returned in original packaging. Merchandise returned without the original package, or with any damage condition, may result in delayed refund or may not qualify for a refund. 
Become a member
Ho do I join?
Go to the Katuncare home page and then click on the "Register" icon in the upper right hand corner.

There are two ways that you can register to become a member: 
1.Directly sign in using your Facebook, Gmail or LINE account to become a member. 


2.Fill in the required fields under "Register" and then click on the "Join" button. Next, check for an email from KatunCare and then activate your account using the link from the email to become a member.











Welcome to KatunCare!
How will KatunCare use or store my personal information?
• When you register, we will ask for personal information such as your name, address, or phone number when you register for the membership and when you make your first purchase. The information will then be saved as the default for future purchases, thus saving you time. If you use a credit or debit card, the transaction will be processed by a third-party online payment system that uses International Security Certification. KatunCare does not obtain or keep your credit/debit card details.
• We agree not to share the personal information of its members to any third parties unrelated to the services of this website. 
• Members are responsible for keeping their own username and password information confidential. Please do not pass this on to anyone. 
• We value your privacy; our policies abide by the "Personal Information Protection Act". Please read the "Privacy Policy", should you have any questions please feel free to contact us. 
Privacy Policy
Privacy Policy
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Collection and Use of Personal Data
Upon registering as an exclusive member on KatunCare website, subscribing to our email newsletter, or using any of our other services (this includes participating in any events, or accessing our related websites with any partnership companies), we will collect certain personal information. Typically, joining KatunCare exclusive membership, subscribing to the newsletter, or enlisting other services related to our website requires the following information: name, email address, address, date of birth, gender, zip code, and other information.

For the purpose of authenticating or confirming your registration, we may also request other information. We use this information to confirm your identity, contact you, process your orders, ship products, process payments, provide customer service, process subscription or update our records.

Under these circumstances, this information will be requested explicitly on our website, and any affiliated pages. 

To provide a more accurate web experience, we may collect information regarding the website's traffic and other related information for statistical and analytical purposes. While we may provide this information to specifically chosen third parties, it is important to note that this information does not include any identifiable personal information.

We may also use personal information internally for the purposes of market research or understanding our consumer demographics. This is so we can improve our products and services to best cater to our customers. We will also track non-personal data, such as our visitors' IP address and activity on the website and any affiliated pages. This will be for the purpose of updating our website and improving our user experience. This information is for analytic purposes only. We hope to provide the best service for our members on the KatunCare website. Without your explicit consent or other special provisions by law, we will not expose or share your personal information to any third parties or utilize your personal information for any purpose other than those stated above.
Data Security
We are committed to protecting the information we receive from you. Any personal information you provide to us is maintained on secure servers and anti-virus systems. We take appropriate security measures to protect your information against unauthorized access; we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. We comply by stringent requirements for keeping your information secure, and inspect these measures to ensure they comply.
Link to Third Parties
The KatunCare website, its affiliated websites, and subsequent webpages may contain links to other sites. This is included solely for your convenience; KatunCare makes no representations or warranties with regards to these other sites which may contain different Privacy Policies; it is your responsibility to review those. 
Personal Data Confidentiality
We agree not to share the personal information of its members to any third parties unrelated to the services of this website. 
Cookie
To provide optimal service, our website uses "cookies". Cookies are data files that are automatically stored on your computer when you visit our website. Cookies are used to differentiate between different users and used to track the pages of the websites you have visited; however, cookies do NOT retain any personally identifiable information. Only the original site that set the cookie can read its contents.
Revision of Privacy Policy
KatunCare has the right to revise its Privacy Policy. When we have made significant revisions to our Privacy Policy, we will announce these changes on our website with the revision of Privacy Policy.
WeKare Co., Ltd
No. 498-1, Sec. 1, Yongxing Rd., Wuqi Dist., Taichung City 435, Taiwan (R.O.C)
+886 4-26300090